Refund and Returns Policy

Last revised: 2024-11-19 07:57:12

At Shree Shankar Electronics, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, this Refund Policy explains the conditions under which refunds, returns, or exchanges are offered.

1. Eligibility for Refunds

You may request a refund or exchange if the following conditions are met:

• The item was purchased directly from Shree Shankar Electronics.
• The item is returned in its original condition with all accessories, manuals, and packaging intact.
• The refund request is initiated within 7 days of receiving the product.

2. Non-Refundable Items

Certain items are not eligible for refunds or exchanges, including:

• Products damaged due to improper use or mishandling.
• Items without the original packaging or missing components.
• Clearance or sale items marked as non-returnable.
• Customized or special-order products.

3. Return and Refund Process

To initiate a return or refund:

1. Contact Us: Reach out to our customer service team at contact@shreeshankarelectronics.com with your order details and reason for return.
2. Approval: Our team will verify your request and provide a return authorization if eligible.
3. Return the Item: Ship the product back to the following address:
   Shree Shankar Electronics
   Darbar Road, Ramleela Maidan,
   Padrauna, Kushinagar, Uttar Pradesh, 274304.
4. Inspection and Refund: Upon receiving the product, we will inspect it and process the refund to your original payment method within 7-10 business days.

4. Shipping Costs

• Customer Responsibility: Shipping charges for returning items are the customer’s responsibility unless the return is due to a defective or incorrect product.
• Non-Refundable Shipping Fees: Original shipping charges (if applicable) are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective product:

• Report the issue to us within 24 hours of delivery.
• Provide photos or videos of the damaged item for assessment.
• We will offer a replacement, exchange, or refund based on the situation.

6. Cancellations

• Orders can be canceled if the request is made before the product is shipped.
• Once the product is shipped, cancellation is not possible, but you may initiate a return after receiving the item.

7. Contact Us

For refund or return-related inquiries, please contact:

Shree Shankar Electronics
Darbar Road, Ramleela Maidan,
Padrauna, Kushinagar, Uttar Pradesh, 274304
Phone: +91 8668329719
Email: contact@shreeshankarelectronics.com

We value your trust and will do our best to resolve any issues promptly. Thank you for shopping with Shree Shankar Electronics!